- Use a tracking number when sending or receiving credit cards, passports or any medicine.
- We accept FedEx, UPS, USPS, Amazon and DHL deliveries.
- We do not accept third party deliveries (Walmart, Target, DoorDash, etc.).
- Do not use nicknames on packages.
- Do not send cash via the mail.
- We have a 14-day return policy on packages
Mail Services
Students
Mail Guidelines
Contact Information:
Auburn University Mail Services
phone: 334-844-4860
email: cmail@auburn.edu
Mail Room
For the safety and security of our students, mail and packages are not delivered directly to the residence halls. All deliveries are made to the Campus Mail Services Center then sorted and delivered to the residence hall mailroom by an Auburn University Mail Carrier.
Students residing on campus at one of the residence halls can receive letter mail and trackable inbound UPS, FedEx, DHL, Amazon and USPS items from their respective mail rooms. Mail is received from the United States Postal Service (USPS) once daily at 1:00 pm. Any packages that arrive after that time will be picked up for delivery the next business day.
Mail Room Hours
Mail Rooms are open from 10a.m. – 4:45p.m. Monday through Friday.
Mail Rooms are closed for lunch from 11:45a.m. – 12:45p.m.
Mail Room
Location
Phone
Student
Frequently Asked Questions
How do I get my mail?
Each residential student is assigned a mailbox key or combination during move-in at the beginning of the fall semester by the residential assistant of their assigned hall. Any student that is not assigned a key during that time can go to their residential mailroom to be assigned one by the mail clerk.
How do I forward my 'on campus' mail to another address?
Temporary Mail Forwarding
If you need to forward on campus mail temporarily (i.e. summer semester) , please complete the ‘On Campus Student Mail Forwarding Address’ form. Your new on campus housing address will automatically update with your room assignment the semester you return to campus housing.
Here’s how:
- Login to AU Access.
- From My Academics, click on the Student Menu icon.
- Click on the Personal Information tab.
- Click On Campus Student Mail Forwarding Address Form.
- Fill-out form and click Continue to submit form to Mail Services.
Permanent Mail Forwarding
If you need to permanently forward your on campus mail, please complete a change of address with the USPS: https://moversguide.usps.com/
For any questions regarding forwarding on campus mail, please email Mail Services at cmail@auburn.edu or call 334-844-4860.
What do I need to pick up my package?
A student ID is required before any package can be picked up. Unclaimed packages will be returned after 30 days.
When will I receive my package?
Students receive an email notification of their package arrival. If a package is small enough to be placed in a mailbox, we will do so. Make sure to check your mailbox frequently. If there is a problem with a package that hasn’t been delivered, or is lost, please have the tracking number and carrier information available when asking for assistance.
When will I receive letters?
Student letters are sorted and placed in mailboxes throughout the day. Please be patient as sorting mail takes time due to the quantity of mail received each day. Letters and packages must have the physical street address. Be sure to include the residence hall name, room number, and street address. Any mail that does not include this information will have delayed delivery.
How can I send mail?
Outgoing mail is accepted at each of the resident hall mailrooms and other locations on campus.
What should I do if I am receiving/shipping important items?
When shipping important items (checks, passports, credit cards, medicine, etc.) use some form of tracking such as certified, signature confirmation, or express.
Please use the registered name (government name) of the student when sending mail or packages. Please NO ABBREVIATIONS OR NICKNAMES. Neglecting to do so could result in your package being delayed or returned to sender.
