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Amazon service is affecting the way some packages are delivered on campus

By October 11, 2023October 18th, 2023No Comments
Mail Delivery Man

Facilities Management would like to make faculty, staff and students aware that Amazon’s Delivery Service Partners (DSP) recently began delivering packages on campus.

“DSP, which is not affiliated or endorsed by Auburn University, works much like Uber where a private contracted person can pick up and deliver Amazon packages,” said Dee Sneed, Director of Facilities Management Campus Services that oversees the Mail Services Department.

Prior to DSP’s arrival, Mail Services would pick up Amazon packages, along with letters and other packages, from the Auburn city post office, then deliver the items to faculty and staff via their respective department mail and students via their assigned mailroom.

DSP bypasses the post office and Mail Services by delivering directly to the campus address noted on the package.

“While we understand Amazon chose this model to expedite delivery times, it is causing some confusion. Mail Services is being proactive in working with Amazon to help streamline a delivery process for campus,” Sneed said.

Until then, there are some items Mail Services would like campus clients to keep in mind:

  1. If you order from Amazon, there is a high probability that DSP will be used to deliver your package.
  2. If this is the case, Mail Services has no way of tracking the package.
  3. If you receive a “delivered” notification from Amazon with a picture but did not receive an Auburn University notification from Package X, that means Mail Services did not process the package. You will need to find your package at the location of the picture.
  4. If you are unable to locate your package, only Amazon will be able to handle the claim for the lost package.

“As always, Mail Services is available to help. If anyone has questions or concerns about the DSP delivery method, please contact us directly,” Sneed said. “We will do all we can to mediate the situation. We want to ensure that Auburn’s faculty, staff and students continue to receive the best mail delivery service possible.”

For questions, contact Mail Services at (334) 844-4860.

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