Facilities Management

• The main Facilities Management Complex is at 1161 West Samford Avenue.

• Facilities Management’s team of over 450 skilled professionals are responsible for coordinating design, construction, maintenance, and infrastructure projects across campus. Our wide-ranging services also include landscaping, handling and delivery of mail, access control, waste management and recycling, pest control, custodial services, utilities and energy, and even event support.

• Facilities Management executes work based on two basic criteria. Work orders are required for requests related to more immediate repairs and daily operating needs. Project requests are required for renovations and for planning, design, and/or construction of large-scale projects.

• Contact Facilities Management Quality Control (fmqc@auburn.edu).

• Call Facilities Work Management – 334-844-HELP

• Items such as folding chairs, folding tables, risers, and podiums are available for university-sponsored events. Price information may be found on Facilities Management’s Event Support Requests for tables and chairs may be made via the Facilities Request Portal by selecting the Event Support icon.

• Facilities Management handles reservations for Eagle’s Nest South, Eagle’s Nest North, and Haley Center Lobby. For more information and/or to submit requests, visit Facilities Management’s Reservations

• Facilities Management does provide A/V equipment for rent for university-sponsored events. Requests may be made via the Facilities Request Portal by selecting the Event Support icon.

• Amplified sound permits for campus are managed by Facilities Management. For more information and/or to submit a permit requests, visit Facilities Management’s Reservations page.

• Requests for extra trash cans and recycling bins may be made via the Facilities Request Portal by selecting the Waste / Recycling icon.

• Requests for assistance with event setup may be made via the Facilities Request Portal by selecting the Event Support icon. Be as detailed as possible in the type of assistance you are requesting, and Facilities Management will follow up with the information you need.

• A project is initiated by clicking on this link, which can also be found on the Projects tab on the Facilities Management home page. https://fm.auburn.edu/request-renovation-new-construction/   After you’ve submitted your request, it will be reviewed by our Design Management leadership and assigned to a project manager.  This individual will work with you directly to identify the project requirements and develop a preliminary scope of work, project costs, and schedule.

• The first step is to initiate a project. This is done by clicking on this link, which can also be found on the Projects tab on the Facilities Management home page.  https://fm.auburn.edu/request-renovation-new-construction/    In the description field, indicate that you are requesting an estimate only. After you’ve submitted your request, it will be reviewed by our Design Management leadership and assigned to a project manager.  This individual will work with you directly to discuss how to obtain an estimate and if there are any charges for this service.

• There is a website that lists all the active projects in various phases. You can filter by Client Group, Building, Phase, or Category. https://www.auburn.edu/administration/facilities/qlik/project-list/#/

• A list of all active projects is located on the Facilities Management website. You can filter by Client Group, Building, Phase, or Category. https://www.auburn.edu/administration/facilities/qlik/project-list/#/
• Each capital project has its own webpage:  https://www.auburn.edu/administration/facilities/webapps/projects/index.php
• You can find our Construction Updates for all Capital projects at https://fm.auburn.edu/construction-updates/

• The University is allocated an annual budget for renovation and repair projects. The budgeted amount varies from year to year.  Our University Engineer uses Facility Condition Assessments to determine how these funds are invested.

• A capital project is a project to either construct new facilities or make significant, long-term renewal improvements to existing facilities. A project is considered to be a capital project if its budget is greater than or equal to $1,000,000.  Capital projects require Board of Trustee approval and must be publicly bid for contract award.

• Contractors need to be enrolled with Auburn University prior to bidding on any work. https://fm.auburn.edu/contractor/
• Once enrolled, you can find bid opportunities on the Bid Calendar. https://fm.auburn.edu/bid-calendar/

• The FM Outage Map shows any active construction outages or upcoming outages. Clicking on the highlighted locations gives more information with details, durations and an enlarged map of the impact.
• https://fm.auburn.edu/campus-outage-map/
• You may also sign up to receive outage notifications for your organization’s buildings. Go to Facilities Management’s home page and scroll down to Receive Alerts.  Select the building(s) in your college or department for which you would like to receive notifications, and the types of notifications you would like to receive.     

• Contact Facilities Management’s Construction Management reps whose contact information can be found at this link:  https://fm.auburn.edu/contact/

• Contact Facilities Management’s Construction Management reps whose contact information can be found at this link:  https://fm.auburn.edu/contact/.  You may also contact Auburn University’s Risk Management and Safety department at 334-844-4870 or the Department of Campus Safety and Security at (334) 844-8888 or campussafety@auburn.edu for any health and safety concerns on campus.

• There are three ways in which you can submit a work order request:
  • Call 334-844-HELP (4357)
  • Enter a Request on the Facilities Request Portal (https://facrequest.auburn.edu/ready)
  • Email Facilities Workorder at workmgt@auburn.edu

• All types of repairs, event support, moving requests, small installations, etc. Other examples include:
  • Clogged toilet, sinks, etc.
  • Pest control
  • Light bulb replacement
  • Landscape maintenance
  • Trash and Recycling
  • Floor and carpet cleaning
  • Event rentals (tables, chairs, tents)
  • Damaged ceiling and floor tiles
  • Restroom out of or low on supplies
  • A space is too hot or too cold
  • A building or area is not being cleaned
  • A space is too hot or too cold. Provide details about conditions and rooms affected.
  • A light is burned out in your office. Provide details about conditions and rooms affected
• When submitting work order, provide as much detail as possible about the issue or need

• Call the Facilities Work Management 334-844-HELP

• Use the link that was sent in the email confirming the work order was created, or search work orders on the Work Order inquiry web page. (https://www.auburn.edu/administration/facilities/qlik/publicWO/#/)

• Submit a work order for what you need done and indicate that you are requesting an estimate. You will be contacted to discuss the scope of work and associated costs.   Work orders may be submitted in the Facilities Request Portal.

• Work order completion varies widely based on the nature of the work requested.
• Repair timeframes can vary based on:
  • Emergency Repair or Routine Repair
  • Availability of repair parts
  • Availability of manpower and other needs across campus.
  • Availability of contractors when outside support is needed.

• Repairs for E&G (Education and General) funded buildings are not billed to clients.
• Auxiliary-funded buildings are billed.
• New installations will be billed to clients.

• Call Facilities Work Management at 334-844-HELP.

• The contact for the Work Order that was requested will receive an email from Auburn Facilities Management notifying them that a work order has been created. The email will have a link to check the status of your work order at any time.

• You will receive an email from Auburn Facilities Management confirming the completion of your work order. The email notifying you that the work has been completed will also provide a link to complete a client survey.

• There are several ways to follow up when still needing assistance:
  • Contact Facilities Maintenance. Use the Maintenance Building Zones web page (https://www.auburn.edu/administration/facilities/webapps/maintenance-bldg-zone/) to find points of contact.
  • Call the Facilities Work Management 334-844-HELP
  • Contact Facilities Management Quality Control (fmqc@auburn.edu)

• You may submit your request via the Facilities Management Request Portal. Select the Cleaning icon. If time is of the essence, in the case of an out of order restroom for example, you may also email workmgt@auburn.edu or call 334-844-HELP.

• There are three options for contacting Facilities for a non-emergency work order request.
  • Call the Facilities Work Management 334-844-HELP
  • Enter a Request on the Facilities Request Portal (https://facrequest.auburn.edu/ready)
  • Email Facilities Workorder (workmgt@auburn.edu)

• Call Facilities Work Management at 334-844-HELP

• There are three options for resolving maintenance or broken equipment issues:
  • Call the Facilities Work Management 334-844-HELP
  • Enter a Request on the Facilities Request Portal (https://facrequest.auburn.edu/ready)
  • Email Facilities Workorder (workmgt@auburn.edu)

• Facilities Management does not service overhead projectors. For this type of assistance, contact OIT (Office of Information Technology) at 334-844-4944.  You may also Zoom, chat online, email, or report an issue by going to the Service Desk page on the OIT website.  (https://auburn.service-now.com/it)

• Access Control Forms for requesting a key, card access, or reporting a lost key are available on the Access Control webpage (https://fm.auburn.edu/access-control/) You may also call them at 334-844-9446 or email them at 4access@auburn.edu.

• Auburn University Surplus Property handles requests for the removal of furniture or other surplus items no longer needed. Requests are made through Banner and there is certain information that may be needed:  Description and quantity of item(s), current location of item(s), and Property tag, if applicable:
  • Go to Banner
  • Select Self Service
  • Click on the Finance tab
  • Click on Property Transfer, Select Surplus Service
  • Complete and submit the form
  • Should you have questions, call 334-844-4984.

• You may submit your questions via the Facilities Management Request Portal. Select the Waste / Recycling icon. You may also submit shredding requests and requests for extra trash cans and recycling bins for university-sponsored events via the Waste / Recycling icon in the Request Portal.

• Email clean@auburn.edu

• You may submit your request via the Facilities Management Request Portal. Select the Cleaning icon and provide as much detail as possible in the description field.

• You may submit your request via the Facilities Management Request Portal. Select the Cleaning icon. You will more than likely have to enter your location, so provide exact details in the description section for location and services needed.

• You may submit your questions via the Facilities Management Request Portal. Select the Waste / Recycling icon. You may also submit requests for extra trash cans and recycling bins for your office and/or university-sponsored events via the Waste / Recycling icon in the Request Portal.

• You may submit your request via the Facilities Management Request Portal. Select the Waste / Recycling icon.

• Contact campus mail services at 334-844-4860 or email them at cmail@auburn.edu

• Contact campus mail services at 334-844-4860 or email them at cmail@auburn.edu

• Use the address format below for all letters and packages. NO ABBREVIATIONS OR NICKNAMES. Not adhering to the format below can delay delivery or result in your package being returned to its sender. Note this is only an example. Your student should be able to provide the dorm name/box and street address information.

Student Name:                John Doe

Dorm Name/Box:           Little Hall Box 301

Street # & Name:            304 Quad Drive

Auburn, AL 36849          Auburn, AL 36849

• Email facbill@auburn.edu

• Invoices are sent to the FOP administrator via email. FOP administrators can use the “Direct Charges” app located on the FM website at https://fm.auburn.edu/client-tools/.

• Repairs for E&G (Education and General) funded buildings are not billed to clients.
• Auxiliary-funded buildings are billed.
• New installations will be billed to clients.