Anyone who has spent time around the Preventive Maintenance department knows Donna Giles. As a Facilities Coordinator, Donna plays a critical role in keeping PM running smoothly, but her impact extends far beyond schedules, inspections, and filter orders. Colleagues consistently describe her as the heart of the department—someone who brings positivity, kindness, and encouragement to every interaction. Whether she’s helping solve a problem, answering questions, or simply taking a moment to check in with a coworker, Donna has a way of making people feel valued and supported.

One of the qualities coworkers mention most often is Donna’s genuine willingness to help others. Despite managing a long list of responsibilities, she always seems to make time for people. Colleagues describe her as approachable, patient, and ready to lend a helping hand whenever needed. When someone needs guidance, support, or simply a listening ear, Donna is known for showing up with a smile and a kind word. Her friendly nature helps create a workplace where people feel comfortable and appreciated.

“Donna regularly goes above and beyond by staying late when necessary to ensure schedules are completed and filter orders are placed on time, helping the department remain on track with assigned building maintenance. She has always encouraged me to grow in my role by reminding me to lead by example, stay true to who I am, and to remain confident in my values and leadership style.”

Jeff Gulledge, Assistant Supervisor, Preventive Maintenance

Donna is also known for her incredible organization and attention to detail. From managing filter orders to coordinating inspections and maintaining schedules, she oversees countless moving pieces that are essential to the success of the PM shop. Coworkers often express amazement at her ability to keep everything running smoothly and on track. Her dedication behind the scenes helps ensure that maintenance work across campus can continue efficiently, supporting the mission of Facilities Management every day.

“Donna is one of the reasons I enjoy working in Facilities Maintenance so much. She always has a smile on her face, is willing to listen, and willing to help when she can. Her organizational skills and dedication to the PM department are unmatched.”

Emily Bryant, Facilities Coordinator, Zones 3 & 4

Just as important as what Donna accomplishes is the example she sets for others. Colleagues describe her as dependable, hardworking, and deeply committed to doing things the right way. She takes ownership of her responsibilities, follows through on every task, and often goes above and beyond to ensure the team’s needs are met. Beyond her work, she encourages others through her actions and attitude, reminding coworkers to be confident and take pride in what they do. The positive influence she has on those around her is evident throughout the department.

“Mrs. Donna is the backbone of the Preventive Maintenance department at AUFM. She always goes above and beyond to make sure our team has everything we need to do our jobs efficiently.”

Ladarius Ezell, Tech II, HVACR, Preventive Maintenance

Donna’s combination of dedication, organization, and genuine care for the people around her makes her truly special. She helps keep the Preventive Maintenance department operating at a high level while creating a workplace culture that people are proud to be a part of. The respect and appreciation expressed by her coworkers speak volumes about the impact she has made over the years. Thank you, Donna, for the positivity you bring to Facilities Management each and every day!