Cole Shafer is a Senior Application Systems Analyst in Facilities Info Tech, which is part of Business and Administration Technology and provides essential support to Facilities Management. Cole is being spotlighted for the behind-the-scenes work he does every day to make it easier for Facilities teams to serve the Auburn campus. His efforts help turn complex systems into usable, reliable tools that employees depend on to do their jobs well. Coworkers consistently point to his steady approach, technical insight, and ability to move work forward without unnecessary friction. The impact of his work is felt far beyond his own team.
A key part of Cole’s role is improving processes so Facilities Management can operate efficiently and respond to campus needs. Colleagues describe him as someone who can take a complicated request and break it down into practical solutions that actually work in real-world situations. He pays close attention to how systems affect end users and refines his work until it supports their needs effectively. These process improvements help eliminate barriers, reduce delays, and support more consistent service delivery. As a result, Facilities teams are better equipped to support students, faculty, staff, and visitors across campus.

“Cole is committed to delivering work that is excellent and aligned with what the end user expects. He makes full use of the tools available to him and continues refining his work until it meets a high standard.”

Rob Stanford, Manager, Facilities Info Tech

Cole is also known for being a reliable and approachable collaborator. Teams across Facilities Management and Business and Administration turn to him when problems are difficult or timelines are tight. He brings a calm, thoughtful presence to his work and remains focused even when challenges arise. His willingness to step in and help—without hesitation or unnecessary complexity—makes him a valued partner across units. This cross-functional support strengthens coordination and helps ensure that systems work as intended across the organization.

“Cole is the definition of a professional and courteous colleague. No matter the complexity of the request, he never hesitates to assist FMHR with projects that streamline our workflows and improve our service delivery. His technical skill is matched only by his willingness to help others, making him one of the best assets within FM.”

Loren Winn, Director, FMHR

In addition to his technical work, Cole plays an important role in supporting and developing others. He regularly shares his knowledge, mentors teammates, and provides thoughtful input that helps teams improve how they work together. Supervisors and coworkers alike trust his judgment and rely on his feedback when navigating challenges. By leading through his actions and consistency, he helps build confidence in both systems and people. His contributions make Facilities Info Tech a stronger resource for Facilities Management as a whole.

“Cole is the first person I reach out to when a process isn’t working. He responds quickly, fixes issues efficiently, and follows up to make sure everything continues to run smoothly. He’s also friendly and easy to talk to, which makes collaborating with him even better.”

Anonymous, Facilities Admin 

Through his problem-solving skills, collaborative approach, and focus on improving how work gets done, Cole plays a vital role in helping Facilities Management support Auburn University’s mission. His work helps ensure that employees have the systems they need to serve the campus effectively and responsibly. Cole’s contributions may often happen behind the scenes, but their impact is visible every day. Thank you, Cole, for the meaningful role you play in supporting Facilities Management and the university community!